FAQ

1. Why?

Sometimes the order confirmation is mistaken for spam. Then check your spam filter and the junk e-mail folder.

2. Check!

Always check your personal online account My ELS. Here you can verify whether your numbers are being processed.

3. Solution

If the numbers are being processed/visible in your personal account My ELS.
Add the following e-mail addresses to your mailaccount: info@els-lotto.com and support@els-lotto.com.

We also strongly advise if you have a live, hotmail ore outlook e-mail account to change this to for example to a free Gmail account. 

4. What next?

If the order confirmation is not in your e-mail/spam folder within 15 minutes, please contact customer service via: support@els-lotto.com.