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FAQ

  • Top 5 | Frequently asked Questions
  • About ELS
  • Personal account My ELS
  • How to play?
  • Email Confirmation
    • Didn't receive an order confirmation?|

      Pay attention! Sometimes the e-mail is mistaken for spam. Then check your spam filter and the junk e-mail folder. Add the following e-mail addresses to your mailaccount: info@els-lotto.com and support@els-lotto.com.

       

      If the e-mail is not in the 'junk e-mail' folder, please contact customer service via: support@els-lotto.com

      Always check your personal online account My ELS. Here you can verify whether your numbers are being processed.

    • Didn't receive a confirmation email?

      Pay attention! It may take a while before you receive this e-mail. Sometimes the e-mail is mistaken for spam. Then check your spam filter and the junk e-mail folder.

       

      If the e-mail is not in the 'junk e-mail' folder, please contact customer service via: support@els-lotto.com

    • Didn't receive a newsletter?

      Pay attention! Sometimes the e-mail is mistaken for spam. Then check your spam filter and the junk e-mail folder. Add the following email addresses to your mailaccount: info@els-lotto.com and support@els-lotto.com

       

      If the e-mail is not in the 'junk e-mail' folder, please contact customer service via: support@els-lotto.com and sign up again to avoid missing out on any offer.

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