Sometimes the order confirmation is mistaken for spam. Then check your spam filter and the junk e-mail folder.
Always check your personal online account My ELS. Here you can verify whether your numbers are being processed.
If the numbers are being processed/visible in your personal account My ELS.
Add the following e-mail addresses to your mailaccount: email@example.com and firstname.lastname@example.org.
We also strongly advise if you have a live, hotmail ore outlook e-mail account to change this to for example to a free Gmail account.
If the order confirmation is not in your e-mail/spam folder within 15 minutes, please contact customer service via: email@example.com.