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FAQ

  • Top 5 | Frequently asked Questions
  • About ELS
  • Personal account My ELS
  • How to play?
    • What does a lottery ticket cost?

      What are the entry fees for participations through direct payments?

       

      German Lotto 6 aus 49

      Per line/draw € 1.25

       

      SuperEnalotto

      Per line/draw € 1.60

       

      La Primitiva

      Per line/draw € 1.75

       

      El Gordo de la primitiva

      Per line/draw € 2.00

       

      EuroJackpot

      Per line/draw € 2.50

       

      EuroMillions Simple

      Per line/draw € 3.50

       

      EuroMillions Multiple

      Per line/draw € 4.00

       

      Mega Millions

      Per line/draw € 3.50

       

      Powerball

      Per line/draw € 3.50

       

      Transaction costs

      We charge € 1 transaction costs under a stake amount less than € 20.

    • How does the play form work?

      To order lottery tickets you can use this on two different games on the play form on the website. After you have chosen one of the lotteries, you can enter your own favorite lucky numbers by clicking on the button "Form" or you can choose a "Lucky Dip". A "Lucky Dip" is the fast way of selecting numbers.

       

      Your lines are randomly selected by the computer with a "Lucky Dip".

    • Until what time can I order my lottery tickets?

      The closing time for processing your orders is every Monday until Friday at exactly 14:00 hours (CET). All orders after 14:00 (CET) will be processed for the next upcoming draw.

    • Has my ticket been successfully processed?

      How do I check if my participation is successfully processed?

       

      - Login to your My ELS account with your e-mail address and your password.

      - Click on the lottery of your choice in the left menu.

      - Status "in process", your ticket is processed.

      - Did you receive an order confirmation? (successful transaction immediately after completion)

      - Have you received a play confirmation.

      - After you have received your play confirmation, the ticket will appear online up to 1 hour before the upcoming draw.

       

      If you see the status "pending" after you have successfully completed the payment / checkout but do not receive order confirmation, please contact our customer service.

    • When are my lottery tickets online?

      No later than 1 hour before the draw, you can view your lottery tickets online in your My ELS account.

    • What does a monthly subscription cost?

      What are the entry fees for participations by SEPA Direct Debit?

       

      Powerball (Save 13%!)

      Per line/month € 27.- incl. administration costs

       

      Mega Millions (Save 13%!)

      Per line/month € 27.- incl. administration costs

       

      EuroMillions Simple (Save 13.5%!)

      Per line/month € 27.- incl. administration costs

       

      EuroMillions Multiple (Save 15%!)

      Per line/month € 30.00 incl. administration costs

       

      EuroJackpot (Save 10%!)

      Per line/month € 10.50 incl. administration costs

       

      German Lotto 6 aus 49

      Per line/draw € 1,25 incl. administration costs

       

      El Gordo de la primitiva (Save 13.5%!)

      Per line/month € 8.50 incl. administration costs

       

      La Primitiva (Save 10%!)

      Per line/month € 8.50 incl. administration costs

       

      Superenalotto (Save 11%!)

      Per line/month € 18.50 incl. administration costs

       

      Attention!

      The cost of your monthly subscription (ticket) will be debited in advance automatically from your bank account. When the payment collection fails or when a cancellation occurs, Euro Lottery Services reserves the right not to distribute prizes. Your prize money will be temporarily blocked in your account My ELS.

    • Can I cancel my subscription myself?

      Yes, you can easily cancel your subscription yourself.

       

      Step 1. Login to your My ELS account with your e-mail address and your password.

      Step 2. Click in the left menu on the lottery you want to cancel.

      Step 3. Now click on the X behind the lottery line you want to cancel.

       

      When you have clicked on the cross, your lottery ticket is automatically canceled after the last paid playing month. After processing you will receive a confirmation by e-mail for your own administration that your subscription has been canceled.

    • Can I change my lottery numbers?

      Yes, login to your personal account My ELS and click on the icon [/] behind the line you want to change.

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